Shipping & Return

Free shipping over $150 Canada wide!

All orders are processed within 2 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

In-store pickup

You can skip the shipping fees with free local pickup at 7991 Alderbridge Way, Richmond, BC V6X 2A4. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 14 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10AM - 7PM on Monday to Friday, 11AM - 7PM on Saturday and 11AM - 6PM On Sunday. Please have your order confirmation email with you when you come.

 

Buy it with confident, we don't charge restocking fees!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. You will be charged 20% if there are missing parts.


To start a return, you can contact us at sales@lvlighting.ca. If your return is accepted, we’ll send you a address for return, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@lvlighting.ca.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.