Shipping & Returns

Free shipping across Canada

Orders over $199 (CAD) ship free anywhere in Canada. For orders under $199, shipping charges are calculated and shown at checkout before you pay, so there are no surprises.

Shipping to the United States

We ship across the USA. Visitors from the United States see prices in US dollars, and orders of US$299 or more ship free. For smaller orders, shipping is calculated at checkout based on your order total:

• Orders under about US$108: about US$25
• Orders from about US$108 up to US$299: about US$47
• Orders US$299 and over: free

Exact shipping amounts are shown in US dollars at checkout before you pay. Depending on the product, your order may ship from a warehouse in the USA or from Canada.

Order processing

Orders are processed within 2 to 14 business days (excluding weekends and statutory holidays) after you receive your order confirmation email. Many of our fixtures ship directly from manufacturers located in Canada or the USA, so processing times can vary by product and brand. If there is any delay with your order, we will contact you right away.

Tracking your order

You will receive a shipping confirmation email with tracking details as soon as your order leaves the warehouse. If your order ships in more than one package, you may receive a separate tracking number for each.

Delivery

We ship to addresses in Canada and the United States. Prices are shown in Canadian dollars for Canada and in US dollars for the United States. Please make sure your shipping address is complete and correct at checkout, as we are unable to redirect packages once they have shipped.

Please note that we no longer offer in-store pickup. All orders are shipped to the address provided at checkout.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us immediately at sales@lvlighting.ca with your order number and photos of the item and packaging. We will review the issue and make it right as quickly as possible.

14-day returns, no restocking fees

You may request a return within 14 days of receiving your order. We do not charge restocking fees.

Eligibility

To be eligible for a return, items must be:

• Unused, uninstalled and in the same condition you received them
• In the original packaging, with all parts, tags and instructions included
• Free of damage
• Accompanied by a receipt or proof of purchase

Returns that are missing parts will be subject to a 20% deduction from the refund amount.

Non-returnable items

Sale, clearance and discounted items are final sale and cannot be returned or exchanged.

How to start a return

1. Email sales@lvlighting.ca with your order number and the item(s) you would like to return.
2. Once your return is approved, we will send you the return address and packing instructions.
3. Ship the item back securely in its original packaging. We recommend using a trackable shipping service.

Items sent back without an approved return request cannot be accepted. Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method. A transaction fee of up to 3% may be deducted from the refund. Please allow a few business days for your bank or card provider to process and post the refund to your account.

Exchanges

The fastest way to get the item you want is to return your original item and, once the return is approved, place a new order for the replacement.

Our team is here to help with any question about your order, shipping or returns.

• Email: sales@lvlighting.ca
• Phone: 604-233-1998
• Hours: Monday to Friday, 10am to 6pm; Saturday, 11am to 5pm (by appointment)